Minneapolis-based DCM Services, is the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, retail, and telecom industries through innovation and performance. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, visit www.dcmservices.com.  

Retail

DCM Services

DCM Services' headquarters in Bloomington, MN, United States

This department focuses on analyzing data to drive strategic decisions and support business operations.

Business Intelligence

The Client Services team at DCM Services is dedicated to maintaining and enhancing critical client relationships across various key industries such as financial services, healthcare, retail, and telecom. They ensure seamless account management, provide strategic oversight, conduct thorough audits, and liaise between clients and internal teams to maximize portfolio value and deliver tailored recovery solutions with respect and sensitivity.

Client Services

The Leadership Team at DCM Services is responsible for setting strategic direction, overseeing operational efficiency, ensuring regulatory compliance, and driving financial performance across the company. Comprised of top executives, including the CEO, CFO, General Counsel & Chief Compliance Officer, and others, this team focuses on maximizing the value of client portfolios and enhancing the company's recovery solutions while maintaining respect and sensitivity in all client interactions.

Leadership Team

The Technology & Support team at DCM Services is responsible for maintaining and enhancing the company's technological infrastructure and support systems. This includes ensuring secure and efficient IT operations, developing and integrating applications, and providing desktop support. The team is pivotal in driving technological innovation, safeguarding data, and ensuring seamless operation of estate and specialty account resolution services.

Technology & Support

The Project and Operations Management team at DCM Services oversees the planning, execution, and optimization of projects and operations to enhance the company's estate and specialty account resolution services. This team ensures efficient project delivery, operational excellence, and continuous improvement across all service implementations. They play a crucial role in strategizing and managing workflows to maximize client portfolio value while maintaining high standards of innovation, performance, and customer relationship management.

Project and Operations Management

This department focuses on managing client relationships and ensuring their needs are met through effective communication and support.

Account Management

The Human Resources team at DCM Services is responsible for attracting, recruiting, and retaining top talent to support the company's industry-leading estate and specialty account resolution services. This team manages the full recruitment process, from sourcing candidates to onboarding new hires, ensuring the company has the skilled workforce necessary to maximize client portfolio value and maintain high standards of innovation and performance.

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Other teams

Client Services

Leadership Team

Technology & Support

Project and Operations Management

Account Management

Human Resources