We are a pure play Pega Partner and recognized specialist in 1:1 Customer Engagement solutions – leveraging the power of Pega’s AI & Decisioning capabilities.

Adopting a customer obsessed mindset we measure our successes on the value we deliver to our clients and the experiences we help deliver to their customers.

We do this by simplifying customer engagement solutions to empower businesses to drive measurable change and deliver better customer experiences through personalized interactions.

With offices in the UK, Netherlands & India our Pega practice has grown to 80+  people which includes 40+ Certified Pega Decisioning Consultants. We provide a range of services from short term on-site Consultancy & Advisory services to Managed Service Partnerships leveraging blended onshore/offshore teams.

Our services extend to provide end to end capabilities  across all of Pega’s solution areas including:

•	1:1 Customer Engagement 
•	Intelligent Process Automation 
•	Customer Service 
•	Test Automation

To find out more about what differentiates us then please contact us at enquiries@wearedcs.com or by visiting our website.

AI/ML

Business Tools

Enterprise Software

DCS' headquarters in London, United Kingdom

Jim Benbow

Amy O'Connor Msc

Sunil Lodha

The Engineering Team at DCS is responsible for designing, developing, and integrating customer engagement solutions leveraging Pega’s AI and Decisioning capabilities. This team ensures the effective implementation of 1:1 Customer Engagement, Intelligent Process Automation, Customer Service, and Test Automation solutions. By working closely with clients, they tailor personalized and impactful experiences to drive measurable change, collaborating across various roles such as system architects, developers, decisioning architects, and data engineers to deliver comprehensive and innovative solutions.

Engineering Team

The Business Analysis and Strategy Team at DCS is responsible for leveraging Pega's AI and decisioning capabilities to develop customer engagement strategies. This team crafts data-driven insights and strategic recommendations aimed at enhancing client value and customer experiences. By streamlining processes and fostering personalized interactions, they support businesses in driving measurable change and achieving optimized outcomes through intelligent automation and decisioning.

Business Analysis and Strategy Team

The Human Resources Team at DCS is responsible for managing the full spectrum of HR activities including talent acquisition, employee engagement, and cultural development. This team ensures the company attracts, retains, and nurtures top talent, aligning HR strategies with the company's mission of delivering exceptional customer engagement solutions. They also handle employee relations, compliance, and performance management to support a productive and positive workplace environment.

Human Resources Team

The Leadership Team at DCS guides the strategic direction and vision of the company, ensuring alignment with our mission to drive measurable change through Pega’s AI & Decisioning capabilities. This team is responsible for overseeing company growth, developing key partnerships, and delivering superior client and customer experiences. The team also provides thought leadership, fosters a customer-obsessed culture, and ensures operational excellence across all service areas.

DCS

Org chart

Teams

Engineering Team

Business Analysis and Strategy Team

Human Resources Team

Leadership Team

Offices

DCS

Org chart

Teams

Engineering Team

Business Analysis and Strategy Team

Human Resources Team

Leadership Team

Offices

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