Michael Rauch is a skilled professional with extensive experience in ServiceNow architecture and service delivery. Currently serving as the Director of Service Delivery at Decisive Digital since April 2025, Michael also operates as a freelance ServiceNow Architect. Previously, roles included Senior Architect and Service Delivery Director at GlideFast Consulting, along with positions at Cincinnati Bell and Wright State University as a ServiceNow Developer. Michael's technical background is complemented by degrees from Wright State University (Bachelor’s in Computer Science), Sinclair Community College (Associate’s in Software Development), and Miami Valley Career Technology Center (Diploma in Computer Information Technology).
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