Monica Ursu

Monica Ursu is a skilled Customer Success Manager with extensive experience in enhancing customer satisfaction and operational efficiency in the technology and training sectors. Currently serving at DeckRobot since June 2023, Monica previously held the same title at Bittnet Training from January 2021 to June 2023, where contributions included developing standard procedures, monitoring performance metrics for over 40 accounts, and generating stakeholder reports. Monica's background also encompasses significant roles at Bittnet Group as a Learning and Development Consultant and Regional Account Manager, along with positions at R.A.N. Group as a Project Manager and Raiffeisen Bank Romania as a Bank Officer. Educational credentials include a Bachelor's degree in Law and a Bachelor's degree in Business Administration, complemented by a Front-End Graduate qualification in Web Development.