Albert L. is a seasoned operations leader with extensive experience in customer experience and operational excellence across multiple industries. Currently serving as the Director of Operations, Customer Experience at Deel, Albert L. focuses on enhancing global CX operations through automation and data-driven process improvements. Previous roles include Associate Director positions at Deel, where responsibilities encompassed optimizing HR operations and implementing customer feedback programs. Albert L. also held significant positions at Uber, leading compliance initiatives and enhancing fraud detection measures. As a co-founder of Litilex, Albert L. oversaw product development and operational workflows. Educational qualifications include a Bachelor of Business Administration in Hotel Management, a Bachelor of Science in Psychology, and a postgraduate degree in Marketing and Market Research.
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