Derrick Juma

Derrick Juma is a skilled Customer Support Client Specialist at Deel since January 2022, where high accuracy and efficiency in resolving customer inquiries related to global payments and payroll transactions is demonstrated. With a successful background in FinTech support roles, Juma previously achieved notable outcomes at Bolt and Sendwave, including reducing escalation times, enhancing training processes, and maintaining high resolution rates. Juma's educational foundation includes a Bachelor of Science in Information Technology from Jomo Kenyatta University of Agriculture and Technology, completed in 2018.