Lolu O. is an experienced professional with a strong background in customer experience and technical support within the technology and telecommunications sectors. Currently serving as a CX Operations Manager and previously as a Service Operations Manager at Deel since May 2021, Lolu O. has expertise in delivering advanced technical troubleshooting for corporate customers. Prior experience includes a role as a Technical Support Engineer at Trilogy, where problem-solving for enterprise software products was key. Lolu O. also participated in a Management Training Program at Airtel Nigeria, focusing on cross-functional skill development and leading a project to enhance customer experience via an Interactive Voice Response channel. Earlier roles include Solutions Engineer at TYDACOMM Limited, where network specifications and RF coverage maps were developed, and an Infrastructure Support Intern at ExxonMobil, overseeing service availability on network equipment. Lolu O. holds a Bachelor of Science in Computer Engineering from the University of Lagos.
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