Luisa Dragoi

Luisa Dragoi is an accomplished Customer Success Manager at Deel since July 2025, bringing extensive experience in customer experience and brand strategy developed during a tenure at Game Strategies from January 2017 to July 2025. At Game Strategies, Luisa designed and led global customer experience projects, significantly boosting engagement and enhancing brand positioning. Luisa also held roles as Customer Success Team Leader and Customer Success Manager, where key responsibilities included managing large international accounts, defining KPIs, and implementing cross-selling and up-selling programs. In academia, Luisa served as a German Professor and Department Coordinator at Universidad Metropolitana (VE), teaching languages and coordinating departmental improvements. Luisa's educational background includes specialized degrees in foreign language instruction and international business, complemented by an impressive cum laude degree in Industrial Engineering from Universidad Metropolitana (VE).