Nelson Lemayian is a seasoned professional in quality assurance and customer experience, currently serving as a Senior Quality Analyst at Deel since February 2024. Prior to this role, Nelson contributed to user research and strategic planning as a Client Experience Analyst at Momentum from September 2021 to February 2024, and managed customer complaints and escalations as a Customer Experience Executive at Safaricom PLC from August 2018 to January 2022. Nelson's career began at ADEC Innovations as a Business Process Associate, focusing on optimizing resources and providing sustainability solutions. Nelson holds a Bachelor's degree in Data Management and Analytics from KCA University, expected to be completed in December 2024, and a Bachelor's degree in Forestry from the University of Eldoret.
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