Thomas Mannion

Thomas Mannion has a solid background in technical support and customer service, with experience in triaging issues, investigating root causes, and providing navigational support for various online travel and expense tools. With expertise in Salesforce, Microsoft Office, JIRA, Thunderbird, Splunk, Mannion has effectively escalated issues for resolution, maintained excellent customer communication, and ensured correct contract application and tariff compliance for corporate customers. Adept at interpreting, implementing, and testing client airline agreements in GDS systems, Mannion excels in global faring analysis and project coordination for client data solutions.