Rakesh T. is an accomplished professional with over 16 years of experience in Customer Success, Support, and Onboarding within the B2B SaaS sector, specializing in ARR/NRR growth and customer retention strategies. Rakesh has previously held key leadership positions at Highspot, CEIPAL Corp, and Amazon, where they successfully managed teams and drove significant improvements in customer experience and engagement. They are currently serving as a Fractional Director at Deep Algorithms Solutions, focusing on client engagement and business development while contributing to quality assurance standards. Rakesh holds an MBA in Marketing from Annamalai University and is actively pursuing PMP certification.
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