Aline G.

Aline G. serves as a Senior Customer Care Manager and AI Lead at Deezer since March 2019, specializing in AI and automation to enhance customer experience through innovative solutions such as chatbots and process optimization. Aline has over four years of experience in this domain, notably leading AI implementation efforts that have improved automation rates and reduced costs within the customer service department. Previous roles include Customer Care Manager at Deezer, where Aline focused on team development and achieving KPI targets, and Customer Care Agent, emphasizing brand clarity and customer support. Earlier experience includes positions in accounts receivable, hospitality, and HR management at various organizations. Aline holds a Master's degree in Human Resources Management from Birkbeck, University of London, and a Bachelor's degree in Business Administration from UCS - University of Caxias do Sul.