Neil B. has over 17 years of experience in customer support and community management, currently serving as Head of Community at Deezer since June 2015, where responsibilities include defining customer support strategies, influencing product development through insights, and leading a team of managers. Prior to this role, Neil B. held various positions at Blizzard Entertainment from July 2006 to May 2015, including Internal Information Specialist and Account Administration Agent, focusing on communication strategies and customer environment integrity. Neil B. holds a degree from the University of Kent and has a strong background in improving customer experience and operational excellence.
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