Patrick Decoste

Patrick Decoste is an experienced professional with a focus on major incident and problem management, currently serving as the Major Incident & Problem Management Lead at Definity since June 2015. Prior to this role, Patrick held positions at Economical Insurance as a Major Incident Manager / Problem Manager and at BlackBerry in various capacities, including Manager of Operations and Team Lead for the Network Operation Center. Patrick's background includes technical leadership, incident resolution, and cross-departmental communication, with a strong emphasis on ensuring operational continuity and managing high-severity incidents. Patrick's educational qualifications include diplomas in Information Networks Technician and Computer Support Technician from Fleming College, alongside additional certifications in problem-solving techniques and Linux.