Gabriel Palma has extensive experience in IT service delivery and project management, currently serving as a Service Delivery Manager and Project Manager at Definity First since April 2006. In this role, Gabriel ensures efficient IT service delivery while bridging the gap between IT and business needs. Transitioning to a Customer Success Manager role in 2021, Gabriel focuses on client relationships and project support. As a Certified Scrum Master, Gabriel has a proven track record in managing development teams, establishing delivery processes, and enhancing customer satisfaction through effective project management and operational oversight. Prior experience includes software engineering positions at Softtek and Megamak, where Gabriel led projects and developed solutions. Gabriel holds a degree in Computer Systems Engineering from Instituto Tecnológico de Mérida.
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