Natalie Smithson is a seasoned content designer and user researcher with a diverse background spanning over two decades. Currently serving as a Senior Content Designer at the Department for Environment, Food and Rural Affairs since January 2021, Natalie previously contributed as a User Researcher at the UK Hydrographic Office, focusing on Safety Of Life At Sea (SOLAS) products. From 2001 to 2020, Natalie managed the intranet at HM Land Registry, overseeing its governance, development, and user research for continual improvement. Additional roles included serving as an Intranet Product Owner and Registration Executive, where Natalie led operational processes and managed teams. Natalie's career commenced as a Parish Records Conservator at Dorset County Council. Natalie holds a Bachelor's Degree in Heritage Conservation from Bournemouth University.
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