Nikki Wallis

Nikki Wallis is a Senior Request Fulfilment and Access Manager at the Department for Environment, Food and Rural Affairs. They previously held positions as a Deputy Service Manager at the Rural Payments Agency and as a Service Owner at Defra. Prior to that, Nikki served as a Service Desk Manager at Capita IT Enterprise Services and the Food Standards Agency, where they led multi-site teams and improved service delivery through ITIL processes. Nikki's extensive background in IT service management has equipped them with a strong skill set in incident and problem management.