Servando Rivera

Servando Rivera is an experienced professional in customer experience and service management, currently serving as a Customer Experience Manager at Degusta Box since May 2021, where responsibilities include leading a team across six markets, enhancing customer satisfaction KPIs, and improving user experience through analysis and policy development. Prior to this role, Servando was a Customer Service Coordinator at Degusta Box, a Quality and Training Coordinator at NewCo Communications, and held various positions at HelloFresh, including Senior Quality Assurance Coach and Quality Assurance Specialist. With a foundation in hospitality management and a Bachelor of Applied Science in Business Administration, Servando has developed a diverse skill set, working in various capacities across the food and beverage and travel industries throughout a career that began in 2008.