Gary Gersten

Gary Gersten is a seasoned professional in customer experience and operational transformation, currently serving as the Director of Customer Experience at Del-Air Heating, Air Conditioning, Plumbing and Electrical. They have held key leadership positions throughout their career, including Director of Customer Success at Genpact and Director of Multi-Site Operations at ADT, where they significantly improved performance metrics and employee satisfaction. With an MBA in Management from Monmouth University and a B.S. in Business Management and Marketing from The College of New Jersey, Gary applies a strategic vision to enhance business processes and foster collaboration between teams and partners. Their achievements include raising Net Promoter Scores and leading operational transformations across various sectors, including financial services and healthcare.