Fay S.

Fay S. currently serves as a Product Success Specialist at Deliverect, focusing on data-driven retention strategies to enhance product adoption and reduce churn. Previously, Fay held the role of Customer Success Associate at Thriver, where churn analysis and customer segmentation influenced marketing and product strategies, as well as identifying upsell opportunities. Fay has also worked as a Corporate Trainer at St. Louis Franchise Limited, facilitating training and onboarding processes for franchisees, and has extensive experience in management roles at Demetres, where responsibilities included overseeing staff, financial objectives, and operational standards. Fay S. is a member of Monday Girl and holds a Bachelor of Arts degree in Literature and Sociology from the University of Toronto.