Gary Lee is a seasoned professional with extensive experience in customer service and operations management. Currently serving as a Senior Global Escalations Operations Specialist at Deliveroo since June 2021, Gary manages escalations, ensures customer satisfaction, and supports team performance while providing training and identifying opportunities for improvement. Previous roles include Senior Front Office Sales Support Administrator at TotalEnergies, where responsibilities included administrative support for sales teams and maintaining customer relationships, and Front Office Advisor at Gruppo Green Network, focusing on customer service and query resolution. Gary also has experience in sales and marketing at Scott Smart Products (UK) Ltd and has a strong educational background with a Master of Science in Human Resources Management and a Bachelor of Arts in Communication & English Studies from the University of Portsmouth.
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