Nicholas Bartrum

Director Of Service Excellence at Deliveroo

Nicholas Bartrum has a wealth of experience in various roles ranging from financial counseling to military leadership. Nicholas has held positions such as Squadron Second-in-Command in the British Army, where Nicholas managed personnel and vehicle fleet operations. Additionally, Nicholas has served as a Director of Service Excellence at Deliveroo, overseeing customer care strategy and performance globally. Nicholas also has experience in insurance underwriting and a Bachelor of Science degree in Agricultural Business and Management from the University of Reading.

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Timeline

  • Director Of Service Excellence

    August 1, 2023 - present

  • Head of English Care Operations

    May, 2021

  • Global Head, Customer Care Strategy and Performance

    November, 2018

  • Support Operations Manager

    February, 2018

  • International Live Operations Associate

    March, 2017

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