Aaron Chen has extensive experience in the technology and customer service sectors, notably at Dell EMC, where positions included Senior Workflow Manager in the Global Customer Service division, along with roles as a Senior Technical Support Engineer and Workflow Manager. Responsibilities encompassed supervising daily operations, managing call queues, leading teams to enhance key performance indicators, and collaborating closely with operational managers. Prior experience at HP as an Account Service Engineer involved direct customer interactions and support within complex information environments. Aaron Chen holds a Bachelor's degree in Computer Science and Technology from Shanghai University of Engineering Science.
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