Ajoy Basu is a Digital Transformation Leader with extensive experience in CRM, Salesforce-Lightning, and Siebel, recognized as a 5X Salesforce Certified professional. Currently a Senior Manager at Dell since 2017, Ajoy successfully led the largest Services CRM transformation, migrating from Oracle Siebel and Salesforce Classic to Salesforce Lightning. Ajoy has also participated in the prestigious EDGE Leadership program in collaboration with IIM-Bangalore, focusing on business acumen and change management. With a robust background in product strategy, program management, and digital transformation methodologies, Ajoy continues to drive innovation and organizational growth. Additionally, Ajoy is pursuing a Masters in Computer Applications at the University of Madras.
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