Alan Guilbault is a Corporate Escalation Manager at EMC, where they focus on resolving service issues for both internal and external customers. With over 30 years of experience as a senior IT solutions executive, Alan has a strong management background and excels in developing executive relationships and strategic account planning. Previously, they held various positions, including US OEM Sales Alliance Manager at Red Hat Inc and Customer Support District Manager at HP, where Alan consistently achieved high customer satisfaction scores. Alan obtained an Associate of Science degree in Electronics Engineering from Springfield Technical Community College.
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