Albert Sanz is a Senior Subject Matter Expert at Dell EMC, where they provide high-level technical support and manage escalated customer issues. With over 15 years of experience in the IT industry, Albert has transitioned from a Network Administrator to roles in technical support and designated support engineering for Fortune 500 companies. They previously worked at EMC, where they provided technical support for enterprise clients, and at IBM Canada, where they supported Canadian clients and coordinated with onsite technicians. Albert holds a Master's Degree in Computer/Information Technology Administration and Management from Brandeis University, along with a Bachelor's Degree in Physical Geography from York University and a Certificate in Management Studies from the University of Toronto.
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