Amit Kumar K is a strategic leader and Technical Support Manager I at Dell Technologies, where they currently lead a multi-skilled team, enhancing customer experience and reducing escalations through automation. With over 19 years of experience in the IT industry, Amit has a proven track record in project management, mentoring, and operational excellence. They have held various roles, including Senior Advisor in Project/Program Management and Technical Support Supervisor, and possess certifications in ITIL and a forthcoming professional certificate in Generative AI and Machine Learning from the Indian Institute of Technology, Guwahati. Amit is passionate about team development and solving challenges creatively.
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