Amy Otto is an experienced Service Management professional currently serving as an Enterprise Service Manager at Dell EMC since 2013. They have a strong background in the information technology and services industry, having previously held managerial and project roles at IBM from 1998 to 2013 and worked as an Industrial Engineering Manager at UPS from 1984 to 1998. Amy is skilled in business process, service delivery, customer service, requirements analysis, and customer management. They are also an ITIL Expert and are pursuing an MBA in Information Technology from the Illinois Institute of Technology, alongside a BA in Psychology/Education from National Louis University.
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