Andy Haldane is a Principal Engineer in Technical Support at CSG Pro, bringing 17 years of experience in service support and management. Previously, Andy held various roles, including Service Desk Manager at SIMplus Mobile Pty Limited and Helpdesk Team Leader at RSL Communications. A strong communicator and planner, Andy is committed to delivering exceptional customer service and has consistently demonstrated leadership in fast-paced environments. Andy's expertise encompasses 1st, 2nd, and 3rd level support for hardware and software, with a focus on incident management and continuous service improvement.
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