Anuj Sharma is a Team Lead at Dell Technologies with over 10 years of experience in IT helpdesk operations, specializing in incident management and customer service. They currently manage a Managed Services account, focusing on SLA compliance and customer satisfaction while providing L3 support and mentoring technical teams. Anuj has previously held positions as a Quality Analyst at Wipro BPS, an Apprentice Engineer at Nokia, and a Technical Solutions Engineer at Quatrro Global Services. They hold an MBA in Finance and IT from Swami Vivekananda Subharti University and a Bachelor of Arts from the University of Delhi, along with several professional certifications, including ITIL v4 and Apple Certified Support Professional.
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