Avril C. is a Senior Advisor in Customer Escalation Management at Dell Technologies, leveraging extensive experience in the IT and services industry. With a demonstrated history as a Resolution Manager at Dell EMC and a Global Escalation Manager at Virtustream, Avril specializes in incident management and customer communication. Prior roles include Team Lead at Nespresso UK and Senior Sales Advisor at Carphone Warehouse, where they excelled in customer service and sales performance. Avril holds an Honours Bachelor's degree in IT Management from Cork Institute of Technology and a Level 8 Diploma in Business Innovation and Digital Transformation from Technological University Dublin.
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