Ben Heller is an IT Service Management Principal at Dell Technologies, where they handle ITSM processes for strategic accounts and lead continuous improvement activities. Previously, Ben served as a Technical Project Manager and Technical Relationship Manager at Wells Fargo, overseeing complex projects and managing relationships between teams. They hold a BSE in Computer Systems Engineering from Arizona State University and are currently pursuing a degree in Computer Science at the same institution. With a strong focus on managing IT service processes and fostering innovation, Ben is known for transforming delivery models to enhance productivity and reduce costs.
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