Bill Triantis

Bill Triantis is an experienced Operations Manager and Director of Customer Support at Dell Technologies in Sydney, Australia, leading a team of 127 professionals while overseeing customer support operations across Australia and New Zealand. With a robust background in customer success, they have a proven track record of implementing innovative strategies to enhance service delivery, improve customer satisfaction, and drive operational excellence. Bill holds a Diploma of Management from TAFE NSW and has completed certifications in Having Difficult Conversations and Outlook 2016: Efficient Email Management. They are also an Advisory Board Member on the Engineering Industry Advisory Board at Macquarie University, contributing to curriculum updates and industry alignment.