Brian McCleary has extensive experience in the technology industry, having worked with Dell Technologies and its predecessor, Dell EMC, since December 1997. Currently serving as a Consultant in Account Services Management within the Incident/Escalation Management Team since October 2019, Brian coordinates resources, problem-solves, and drives escalations towards resolution while ensuring timely communication. Additionally, as a Designated Support Engineer III for VMAX since April 2008, Brian engages with key customer contacts and support teams to swiftly identify and resolve issues related to Symmetrix Hardware and Software products, providing personalized service and proactively addressing customer concerns.
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