Carlos Duque is a Senior Director at Dell Technologies, specializing in customer success with over 20 years of experience in the global IT industry. They hold an MBA and various certifications, including PMP and public speaking. Throughout their career, Carlos has successfully directed large teams and managed significant revenues, currently overseeing $25B in yearly revenues in their role as Senior Director of Global Customer Success. Previously, they have held multiple leadership positions within Dell, including Director of Americas Customer Service and Regional Sales Manager. Carlos is passionate about team development and improving customer satisfaction.
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