Charles Andrade is a Senior Manager in Business Intelligence with over 15 years of experience in technical contact centers, emphasizing operations, quality, business planning, and analytics. They have worked for prominent companies such as Dell Technologies and Hewlett Packard Enterprise, where they managed complex projects and drove operational efficiency and quality improvements. Previously, they served as a Project Program Management Consultant and Analytics Business Advisor at Dell, contributing to significant contact reduction efforts and providing business performance insights. Charles is recognized for their analytical thinking and ability to navigate ambiguity, consistently achieving results through strategic analysis and team leadership.
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