Christopher R. is an IT Service Manager for Diamond Accounts at Virtustream, a Dell Technologies business, and has over a decade of experience in IT Service Management (ITSM) and Service Delivery. They have a strong background in ITIL, Organizational Change Management, and Agile methodologies, demonstrating a consistent ability to enhance service operations and ensure SLA compliance. Christopher previously held various roles, including Production Management at Alere Inc., Service Management Consultant at Discover Financial Services, and Transition Manager at Freddie Mac. They are currently pursuing a Bachelor of Science in Psychology at Georgia State University.
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