Craig H.

Senior Principal CX Researcher, Services R&D

Craig H. is a socio-behavioral scientist and service designer with over 20 years of experience consulting for Fortune 500 clients in innovation, research, and design. Currently at Dell Technologies, they lead global research on customer experience and serve as chief socio-behavioral scientist and human-centered design consultant for critical initiatives. Craig has previously held senior creative roles at various firms, including Studio Polymath and Ervin & Smith, and has presented research findings at international conferences. Their educational background includes a Master’s Degree in Sociology and Anthropology and a Bachelor’s Degree in Studio Art/Communications Design from the University of Nebraska at Omaha. Craig's work has been recognized by prestigious design organizations and they are dedicated to mentoring and training professionals worldwide.

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Omaha, United States

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