沈剑锋David Shen

David Shen 沈剑锋 is a seasoned strategy service management professional with over 25 years of experience in the IT industry. Currently serving as the Service Head for Customer Success at Dell Technologies since 2018, they priorly held the role of Service Director in Strategic Account Management for Greater China at Dell EMC from 2011 to 2018, and Senior Account Service Manager at IBM from 2002 to 2011. David holds a Bachelor's degree in Computer Science & Technology and Business Administration from Beijing University of Science and Technology, which they completed in 2002. With expertise in high availability operations, data centers, cloud, and analytics, David also possesses a profound understanding of the China market, particularly in the financial services, public, telecom, and enterprise sectors.