Eric Aguiar is a Senior Resolution Manager at Dell Technologies, bringing over 15 years of experience in customer success and technical support within the technology industry. They have a strong specialization in crisis management and advanced technical support, focusing on operational systems and IT Service Management. Eric's past roles include Technical Solutions Consultant and various positions in systems administration and technical support. They are currently pursuing an MBA in Leadership and People Management while aiming to enhance customer experiences through strategic alignment with organizational goals.
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