Eric Cai

Eric Cai is an Escalation Manager at Dell EMC, where they have been since 2016, following their tenure as an Escalation Manager at EMC starting in 2014. Previously, they served as a Senior System Application Engineering Manager at LSI Corporation from 2007 to 2014 and worked as a Senior System Application Engineer at Agere Systems from 2002 to 2007, where they notably supported key customer projects. Eric holds a Bachelor's degree and a Master's degree in Electronic Engineering and Information and Communication Systems from Shanghai Jiao Tong University, earned between 1995 and 2002.