Eric Luo is a Principal Engineer at Dell EMC, where they have worked since 2008, focusing on CloudBoost support and performance troubleshooting of backup software. With 14 years of experience in customer support, Eric began their career as a Customer Engineer at KOF, honing their skills in customer experience and technical troubleshooting. They earned a Bachelor's Degree in Computer/Information Technology Administration and Management from Shanghai University of Engineering Science in 2006.
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