Fionn O'Shea is a Senior Engineer in Hardware Technical Support for Enterprise Data Storage at Dell EMC Technologies. Fionn has extensive experience in technical support roles, previously serving as a Senior Analyst and Analyst across various Dell EMC divisions, where they mentored colleagues and contributed to knowledge-based articles. Fionn began their career with a notable internship at EMC, gaining foundational technical skills. Holding a Level 8 Honours bachelor degree in Business Information Systems from University College Cork, Fionn is recognized for their strong communication and teamwork abilities, as well as a focus on customer satisfaction.
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