Gerardo Levi is an accomplished professional with extensive experience in service management and operations, particularly in the technology sector. Currently serving as Global Senior Manager for Enterprise Remote Services at Dell since December 1997, Gerardo has successfully developed and implemented global frameworks for service delivery and marketing strategies that significantly increased revenue. Previous roles at Dell include managing high-end enterprise solutions across 50 countries, launching IT outsourcing services in Latin America, and overseeing service delivery operations in Mexico. Additional experience includes leadership positions at Instrumentation Laboratory, Compaq, Banamex, and OpenTec, where Gerardo demonstrated a strong ability to enhance service operations and implement effective strategies across various sectors. Gerardo holds advanced degrees in Marketing and Higher Education, as well as a Bachelor's degree in Computer Engineering.
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