Glenn Ryan has over three years of experience at Dell and Dell Technologies, holding various managerial roles. As a Resolution Manager and Technical Support Specialist, Glenn focused on enhancing team support and collaboration. As a Technical Support Manager, Glenn managed 18 Front Line Technical staff, emphasizing encouragement and innovative thinking within the team. In the role of Operations Manager, Glenn oversaw operational aspects of the Technical Support Call Centre, ensuring appropriate staffing to meet service level agreements and managing training and performance indicators. Most recently, as a Project Program Management Senior Advisor, Glenn facilitated discussions in the Change Review Board, providing project insights on various initiatives including Salesforce and process improvements.
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