Grace Chan is a passionate knowledge management supporter and services enthusiast with extensive experience in customer service and project management. From 2010 to 2021, they served as a Knowledge Management Project/Program Manager at Dell EMC, where they managed knowledge transformation initiatives and obtained multiple KCS certifications. Prior to that, they worked as a BPO Training Coordinator at IBM, focusing on skills enhancement and curriculum development. Grace also held roles as an Operations Team Supervisor at PeopleSupport and a Project Manager at HP, overseeing team performance and knowledge management projects. They hold a Bachelor's degree in Mathematics from the University of Santo Tomas.
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