Grady Smith is a seasoned professional with extensive experience at Dell EMC since May 2015, currently serving as a Senior Advisor and Services Account Manager. Grady has a robust background in technical account management, ensuring customer satisfaction through oversight of support planning and technical issue resolution. Previous roles at Dell EMC include Senior Federal Customer Escalation Manager and technical lead in Copilot Support, alongside expertise in providing consultative support for Dell Compellent Storage Center. Prior career experiences include roles as a welder at KOBRA MOULDS, a PC repair technician at 2010CELLULAR ONE, a machine operator and SAP technician at West Publishing, and an Imagery Analyst in the US Army. Grady holds multiple degrees, including an Associate in Applied Science in Information Technology and a Culinary Arts degree from Le Cordon Bleu College.
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