Greg McClain is a Global Services Director at Dell with over 20 years of experience managing large-scale operations, including Client and Enterprise Support, Maintenance, and Deployment services. They have a strong reputation for driving operational efficiencies through business process improvement and building outstanding management teams. Since joining Dell 23 years ago, Greg has held various leadership roles across Training, Operations, Client Support, and Enterprise Support businesses. Currently, Greg oversees the Global Command Centers organization, focusing on service event monitoring, escalations management, and crisis management.
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