Hala Ezzat is a seasoned professional in technical support and program management, currently serving as a Senior Technical Program Manager at Dell Technologies since January 2020. Prior to this role, Hala worked as a Customer Escalation Manager and Technical Support Engineer at Dell EMC from January 2018 to January 2020 and held a Technical Support Engineer position at Orange Business Services from December 2012 to November 2014. Hala Ezzat holds a Bachelor's degree in Communications Engineering from Ain Shams University and completed a Nanodegree in Data Analytics from Udacity between 2018 and 2019.
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