Jacky Wong is the Senior Director of Customer Support Services at Dell EMC, overseeing operations across South Asia, Indochina, and Asia Emerging Markets since July 2015. With over 31 years of experience in the IT industry, Jacky began their career as a field support engineer at EMC in 1995 and has held various roles in technical support, operations, and management. They lead a team of 70 customer support professionals, focusing on mission-critical systems and customer service initiatives aligned with Dell EMC's Total Customer Experience strategy. Jacky holds a Bachelor of Science in Computer Science and a Diploma in Electronics Engineering.
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